Hagen DogIt #800

MD PET SERVICES SDN BHD may elect to return the product to the manufacturer/supplier to determine the nature of the problem. MD PET SERVICES SDN BHD reserves the right not to offer refund/exchange/repair where the item’s fault is a result of misuse or neglect.

When returning a product, you will ask for proof of purchase and information that is relevant to your return, or to satisfy legislative requirements. If you do not provide the proof of purchase and information, we may not be able to process your return.

We will not offer the facility to return good for a refund where you have simply changed your mind about products purchased from MD PET SERVICES SDN BHD. If your order was faulty on delivery or shipped in our error, please email to: enquiry@mamadog.com.my and we will assist you.

Procedure for Retuens and Exchanges:

Please contact MD PET SERVICES SDN BHD and let us know about the issues concerning the order by email to: enquiry@mamadog.com.my

Upon receiving a return or exchange confirmation from MD PET SERVICES SDN BHD, please courier/deliver back the item to:

MD PET SERVICES SDN BHD

2A-1, Jalan Perdana 4, Taman Segar Perdana, 43200 Cheras, Selangor

• Once we receive your item, we will send you an acknowledgement. Providing the arrive in its unused, original condition. Including intact packaging as received from us. Refund or exchanged will be processed.
• Refund or Exchange will be processed within 5 working days.

Your order will be shipped out once payment is made and payment is confirmed receive by our accounts.

If payment is made via fund transfer, duitnow or bank in, please send us your payment slip for to verify.

For KL area, shipping via our own transport. If other state, will shipped via courier services and tracking no will be provided.